Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I know which size to order?
We recommend checking our detailed Size Guide located on each product page. Our intimates are designed to fit true to size, but if you are between sizes, we suggest sizing up for a more comfortable fit.
What is your return policy?
For hygiene reasons, we can only accept returns on unworn items in their original packaging with all tags attached within 30 days of purchase. Please note that individual pairs of underwear are final sale.
How should I care for my Cou Cou pieces?
To maintain the quality of our pointelle cotton and delicate lace, we recommend hand washing in cold water with a gentle detergent. If using a machine, please use a mesh laundry bag on a delicate cycle and always air dry.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the package.
What materials do you use?
We are committed to comfort and sustainability. Most of our core collection is made from 100% GOTS Certified Organic Cotton, ensuring a breathable and non-toxic experience for your skin.